By half stomach we had to go to the sleep. We have to make meggi at home because there was no alternative os. Then why they are showing our area address on Online booking service? Why they didn’t call us for that? Why they didn’t inform us when we called them 5-6 times?Īfter 3 Hours of waiting for food we had to go outside to find the food but it was 11:00 PM & almost all the shops were closed. But still he didn’t do it why?Ģ.) After 3 Hours & 5 -6 Calls they realize that our residence is out of its range of delivery. He could simply call us to find the address or inform us about cancelation of our order. After so much frustration when we again called on 10:32 PM at that time the manager told us that boys didn’t find the address after some arguments he told us other reason that “they do not deliver any order at our Place” which was pathetic.ġ.) If the boy didn’t find the Place then he had our Mobile No. Now it was around 3 Hours & still we were just waiting for it. After his conversation we had again put our trust on Dominos service & again wait for the Half an hour. Now the Dominos representative told us to arrange new pizza order for us & we will get it soon. Same thing repeated on 09:38 PM when we called them 3rd time. When we placed an order they did not even confirmed with us.Īfter waiting an hour on 8:27 PM we called up on & they told us, my order is already dispatched & we will get it in 10-15 min but after half an hour on 09:11 PM when we again called them they again gave us the same status. I booked my online order on at 07:26 PM at SHIVALIKYASH, AHMEDABAD Center and My Order no was 288. I am regular customer of DOMINOS PIZZA but, I had very bad experience of its service on. I would request Dominos to kindly look into this matter and refund my money back asap. Till now i have not gotten my money back, i also checked with my bank and they confirmed that my card has been charged twice and the amount has been credited to Dominos. I called the branch and they assured me not to worry and that the debited amount will be refunded within one week. Your transaction number is dc-d2dcc09e dated amounted 309.75. Once again i tried placing the order online but same result as before and same error message popped up. Your transaction number is dc-ce75cc11 dated amounted 309.75. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. Oops! We were unable to place your order to the kitchen due to some technical reason. I ordered a pizza from Dominoz and the money was debited from my account ,however my order was not placed showing the following message I would also suggest that DOMINOS should take back their 30 minute delivery guarantee as thay can't deliver an order in 1.5 hrs at a distance of 1.25 kms. So, I would suggest that please take a responsible action soon. Now with my experience with Dominos i have found that DOMINOS is one of the very few MNC's who have the utmost casual attitude, and can even go to the extent of making a mockery of their customer's hunger. as i had made out that Dominos does not believe in costumer satisfaction. After waiting for eternity, I decided to cancel my order at 10:30P.M. But, the food did not reach even till 1.5 hr even though my home is just at 1.25 km distance from the shop. They kept saying that food would be reaching within 2 minutes. In between I called the dominos shop from which i had ordered. I did not received my order till 10:30 P.M. pizzas) and 2 garlic breads at DOMINOS branch at JASOLA, NEW DELHI.īut, what happened afterwards reflects the view of the DOMINOS that it does not value its costumers and is not even worried of harrasment caused due to their casual attitude towars their costumers. I gave an order for a pizza mania (consisting of 4 small veg. But, my experince with your brand has completely changed my view. I was always of the thinking that MNC's offer better customer service than the indian companies as the MNC's are very concerned about their brand value and their image in the market.
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